Registered Nurse Quality Coordinator

HCA Healthcare • Englewood, CO, USA • 4d ago

Salary Estimate: $83928.00 - $122449.60 / year

Learn more about the benefits offered ( https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards ) for this job.

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Registered Nurse Quality Coordinator (Patient Safety)

Do you have the career opportunities as a(an) Registered Nurse Quality Coordinator Patient Safety you want with your current employer? We have an exciting opportunity for you to join HCA HealthONE Swedish which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

Under general supervision, and according to general policies and procedures, the RN Quality Coordinator Patient Safety supports the patient safety department in the maintenance of the grievance process, the patient safety event surveillance system to improve patients and visitor safety and overall quality of care and assisting in risk related activities.

Revisions to the job description and accountabilities may be required due to patient care needs and/or efficient operation of the hospital. The RN Quality Coordinator Patient Safety will be advised in writing of any changes. It is also understood that the job description is not all-inclusive and may be required to perform other related duties.

Essential Job Functions, Dept Specific and Population Served, Position Accountabilities

Assists the Patient Safety Department in supporting the facility in resolving patient complaints and promoting a positive experience for our patients and visitors.

Collects, analyzes and trends data on patient grievances utilizing the patient grievance and PSO tracking database. Monitors patient Grievance responses and investigates delayed responses as appropriate

Assists in monitoring the implementation of Serious Event Analysis (SEA) action plans. Utilizes acquired knowledge from analyses, investigations and root cause analyses to recommend process improvements in patient grievance and patient safety initiatives

Ensures compliance with organizational wide Patient Grievance program to ensure compliance to statutory mandates, regulatory requirements and accreditation standards of professional organizations, i.e., TJC, CMS, CDPHE, etc.

Collaborates, shares pertinent information with members of the healthcare team regarding the Patient Grievance/Safety program to drive actions for improvement.

Assist in the development and participates in contingency plans of organizational patient safety initiatives

Follows established guidelines for reporting, responding to, and monitoring compliance with the patient care grievances which results in formal grievances which includes but not limited to reporting to the Board.

Promotes an environment of teamwork within the department and externally with other departments

Effectively utilizes teamwork to address patient safety concerns

Fosters a culture of safety and a "no blame" environment for the department that effectively identifies and resolves patient safety concerns

Has a working knowledge of and educates staff on the SEA and Failure Modes, Effects, and Critical Analysis (FMECA) process when working with a patient safety concern

Department has been involved in or assisted in support of a patient safety initiative during the year

Incorporated risk reduction strategies into daily work activities

In coordination with Patient Safety Director (PSD), may assist in conducting SEAs as necessary

Actively supports improved compliance with external patient safety initiatives: HCA, TJC, Leapfrog, IHI and NQF

Regulatory Compliance and Patient Safety

Assists the Quality management Department with regulatory readiness, as requested by the VP of Quality.

Helps coordinate facility-wide activities regarding patient safety initiatives

At the direction of PSD, coordinate activities to improve compliance with IHI initiatives, Leapfrog and other patient safety goals for the facility

Assists in disseminating information and research related to changes in regulatory requirements and clinical research pertinent to potential liability exposures and risk issues

Claims and Litigation

Assists in the investigation of incidents that could lead to professional or general liability claims

May participate, at the direction of the Department Director, in the management and support of professional liability litigation, including coordination of discovery responses.

Clinical Safety Improvement Program (CSIP)

Assists PSD in working with Ancillary and Clinical Directors to coordinate and monitor the participation in the annual Clinical Safety Improvement Program

Help Patient Safety Department in monitoring progress of CSIP initiatives to help ensure success.

Committee Reporting

Provides reports and take meeting minutes for Patient Safety Committee

Ensures that reports are prepared timely and accurately

May be asked to represent the department on various hospital committees

Event Report Management

Assists the Patient Safety team in managing the Event Reporting Process

Ensures that the individual reports are reviewed and responded to appropriately and timely

Works with departmental leaders to ensure events have thorough investigations

Assists Patient Safety Director in closing completed events

Provides feedback to appropriate managers and personnel

Assists in onboarding new staff and leaders regarding the use of the event reporting system.

Grievance / Complaint

Manages the facility's Patient Grievance and Complaint Process according to CMS requirements and other agencies, such as The Joint Commission and CDPHE.

Ensures grievance written responses are timely and compliant with policy

Prepares grievance report and analysis for committees

Provides coverage to respond to the bedside consultation as needed.

Staff Education

Educates staff on the patient grievance / complaint process and risk management, as appropriate

Identified scheduled and spontaneous opportunities for staff education

Oversees the content of the material given at hospital orientation and may be called on to present

Assists in the development of educational programs as needed

Human Resources Management

Ensures that annual employee evaluations are completed timely

Maintains and updates annual competencies as appropriate.

Maintains a supportive work environment for staff

Problem Solving/Critical Thinking

Demonstrates good judgment and a practical decision-making process to solve problems and set appropriate priorities

Applies acquired knowledge and seeks resources for assistance and direction

Appropriately seeks to clarify role expectations, hospital policies and procedures, or appropriate interventions

Interpersonal Skills

Consistently offers direction and assistance to others in a courteous manner

Responds to complaints/inquiries by listening attentively and demonstrating concern. Follows-up on identified concerns appropriately

Demonstrates good telephone courtesy, identifies department and name

Establishes cooperative relationships with others by introducing self and referring to others by name

Conveys caring by using verbal and non-verbal communication, including eye contact

Ethics

Demonstrates an understanding of and adherence to the Code of Conduct

Conduct reflects the Company's values and a commitment to the Code of Conduct

Continuous Quality Improvement

Demonstrates knowledge of hospital's CQI activities

Demonstrates knowledge of department's CQI activities

Participates in and/or supports quality improvement activities

Demonstrates flexibility and supports changes that improve quality of care, service, and operations

Management of Information

Maintains confidentiality of patient and organizational information, including passwords, security codes, and other system access codes

Documents information utilizing appropriate manual or electronic systems

Completes reports, data input and charting in timely manner

Seeks and utilizes data and information to assist in decision-making

Appropriately and effectively utilizes organizations' computer systems

Teamwork and Leadership

Demonstrates abilities as a mentor/coach by assessing needs, planning, implementing and evaluating learning and performance of team members as assigned

Willingly assists in integrating new employees into the work unit

Demonstrates accountability for own actions

Actively participates in, and encourages others to utilize creative and innovative approaches to tasks

Ensures that routine and priority tasks are completed within departmental time frames

Accepts reassignment and additional duties, when necessary, in a flexible and positive manner

Actively applies methods to control costs without compromising patient safety, quality of care or the services delivered.

Demonstrates knowledge of the event reporting system. Uses system to report potential patient safety issues.

Follows established guidelines for reporting a significant medical error or unanticipated outcome in the patient's care, which results in patient harm.

Attends education, including but not limited to, infection control, patient safety, quality improvement, MSDS, and OSHA standards (PPE, First Aid and Blood borne Pathogens, Hazards Communications, Emergency Procedures and Job Safety).

Uses and follows the Patient Safety Plan to improve patient safety

Demonstrate understanding and implementation of National Patient Safety Goals and Core Measures

Performs other duties as assigned

Practices and adheres to the "Code of Conduct" philosophy and "Mission and Value Statement."

What qualifications you will need:

Current licensure in the State of Colorado as a Registered Nurse, or current active multistate Registered Nurse license.
Degree in Nursing, Health Administration or Bachelor degree in healthcare field or equivalent combination of education, training & experience
Hospital clinical experience preferred
Associate Degree, or Bachelors Degree
Basic Cardiac Life Support must be obtained within 30 days of employment start date
(RN) Registered Nurse, or Bachelors Degree, or Registered Nurse Diploma

No Travel Required

1 years experience Required

Benefits

HCA HealthONE Swedish, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
Wellbeing support, including free counseling and referral services
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

HCA HealthONE, one of the largest and most comprehensive healthcare systems in the Rocky Mountain region, offers more than 170 care sites in the Denver metro area. Offering services across the continuum of care to meet patients' total healthcare needs, HCA HealthONE includes seven acute care hospitals, a dedicated flagship pediatric hospital, a rehabilitation hospital, CareNow® urgent care clinics, mental health campuses, imaging and surgery centers, physician practices, home and hospice care, and AirLife Denver, which provides regional critical care air and ground transportation. Among HCA HealthONE's acute care hospitals is Swedish, a proud member of the community for more than 115 years. An acute care hospital with 408 licensed beds, HCA HealthONE Swedish is a national leader in neurosciences and serves as the region's preeminent referral center for the most advanced stroke treatment and was the state's first Joint Commission-certified Comprehensive Stroke Center. HCA HealthONE Swedish is also home to a robust robotics program, a certified burn and reconstructive center, and a wide-ranging oncology center. Consistently among the Denver Business Journals' list of top corporate philanthropists in the Denver-metro area, HCA HealthONE was named as one of the most community-minded organizations by The Civic 50 and contributed more than $1 million through cash and in-kind donations last year alone, along with more than $400M in federal, state and local taxes.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Registered Nurse Quality Coordinator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.