Details
Client Name: NYSDOH Office of Aging and Long-Term Care
Job Type: Local
Position Urgency Normal
Offering Nursing
Profession RN
Specialty Complaint Intake Reviewer
Job ID 18258012
Job Title Registered Nurse
Shift Details
Shift 09:00 AM - 05:00 PM
Shifts Per Week 5
scheduledHrs_1 40.0
Job Order Details
Start Date 2026-07-06
End Date 2028-07-05
Duration 104 Week(s)
Float Required No
Call Required No
Job Description
Office of Aging and Long-Term Care
Registered Nurse
Duties Description
The Division of Residential Support creates and implements policies, programs, services and regulations to meet the health and long-term care needs of all New Yorkers and promote aging in place with dignity and independence. Within the Division of Residential Support, the Bureau of Intake Management receives, triages and assigns written and/or verbal complaints, and facility reported incidents, received by the Department concerning adult care facility and assisted living programs, nursing home, and licensed home care providers. Complaints and facility reported incidents are triaged on intake and assigned a level of severity that determines the timeframe in which the complaint is investigated. All relevant information provided is entered into a centralized complaint and incident tracking system and, if necessary, assigned to one of the Department's four regional offices for investigation. The results and findings of each investigation are then documented in a secure database.
The Bureau of Intake Management is staffed from 8:45 AM to 4:45 PM Monday through Friday, excluding holidays. Some weekend and holiday coverage is required. Complaints and facility reported incidents received after hours or on holidays that have been determined to be of an emergency nature are immediately referred to the regional office contact person for prompt follow-up.
Minimum Qualifications : Candidate must be a Registered Professional Nurse, licensed and currently registered to practice nursing in New York State or possess a limited permit to practice nursing in New York State. In addition, the Candidate must have excellent telephone, listening and written communication skills; working knowledge of all Microsoft Office products and experience with complex data entry systems.
Preferred Qualifications: Must have strong interpersonal, problem solving, decision-making and time management skills and the ability to communicate effectively with all internal and external stakeholders. In addition, the ideal Candidate must have excellent writing and editing skills and be able to effectively interpret laws and regulations governing adult care and assisted living facilities in New York State.
Responsibilities : This incumbent will be responsible for processing Metropolitan Area Regional Office facility reported incidents. This includes triaging and referring them appropriately. Functions include:
· Review facility reported incidents to determine triage decision and finalize initial report
· Contact facilities to obtain additional information if necessary;
· Prepare and send correspondence to facilities, as appropriate.
· Respond to general inquiries regarding the intake process;
· Participate in process improvement activities including daily case review;
· Assist with Management Reports;
· Participate in training and continuing education activities.
Weekend/Holiday Requirements:
Staff is expected, on select Saturdays and Sundays/holidays, to perform the following activities:
· Retrieve voice-mail messages;
· Triage and record relevant information retrieved during weekend or holiday hours.
· Refer emergencies per established policies and procedures.
This is part of a rotating schedule with other Bureau staff.
Salary $50/hour
EGA is an Equal Employment Opportunity employer and provides equal opportunity to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin or ancestry, religion (including Executive Order 13899 protection against anti-Semitism), age (40 and over), sex (including gender identity, transgender status, and sexual orientation), parental status (including limitations related to pregnancy, lactation, childbirth, or related medical conditions), political affiliation, citizenship status, genetic information (including family medical history, genetic testing and services, and genetic characteristics), disability (physical or mental), veteran status or military service history or status, or any other non-merit-based characteristic protected by federal, state or local laws. All employment decisions are based on business needs, job requirements, and individual qualifications.
Consistent with the Americans with Disabilities Act (ADA), it is the policy of EGA Associates, LLC to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources.
Client Details
Client Type Commercial
Address 875 Central Ave
City Albany
State NY
EGA Associates, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
