Maximus is recruiting for a contact center, Bilingual, Health Specialist (RN) Registered Nurse, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced contact center environment and be comfortable handling health-related inquiries. Strong listening, communication, and internet research skills are essential to follow established scripts and protocols, navigate approved resources, and provide clear, accurate, and professional guidance while maintaining quality and compliance standards.
Essential Duties and Responsibilities:
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Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
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Provides medical subject matter expertise.
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Performs advanced database searches.
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Composes documents, reports, and correspondence.
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Documents all incoming inquiries.
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Participates in special projects as required.
Minimum Requirements
'- High School diploma or equivalent with 2-4 years of experience.
Equipment Requirements
You will be required to provide your own equipment (computer, with webcam and a headset with microphone) during training only - after training, Maximus will provide equipment.
** Tablets, iPads, and Chromebooks are not permitted.
Home Office Requirements
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Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to [1] www.speedtest.net)
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Minimum 5mpbs upload speed
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Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
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Private and secure work area and adequate power source
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Windows or Mac Operating Systems
OS for Windows | - Windows 10 or Windows 11 (11 is preferred)
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
References
Visible links
- http://www.speedtest.net
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Minimum Salary
$34.85
Maximum Salary
$68.55
