The Nurse Manager is accountable for planning and oversight of department staff activities related to patient care, ensuring customer satisfaction and adherence to fiscal budget, policies, procedures, standards and regulations. He or she works collaboratively with others at all levels of the organization to create an environment of excellence, trust, and continual learning. Must be informed and maintain generalist nursing skill proficiency/competency in all aspects of clinical nurse responsibilities in an outpatient setting.
Scope of responsibility will include oversight of a disease specific or patient population management program in multiple Departments and/or a high degree of patient complexity and/or multiple locations, with executive management approval.
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10% Provides leadership and direction for the clinic:
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Solicits clinic level nursing input and takes a leadership role in organizational-wide strategic planning activities
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Participates and provides leadership on appropriate interdisciplinary committees within the organization that focus on patient care issues
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Conducts clinic staff meetings for problem identification, resolution, information sharing and education
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Mentors clinical staff
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Identifies, plans, and implements educational opportunities for staff
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Clinically supports activities at other locations as requested through site visit, telephone consultation, and work groups
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10% Promotes effective delivery of competent patient care:
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Collaborates with clinical educators to develop and evaluate educational needs of the clinical staff, related to the patient population served
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Verifies that new staff has completed general orientation and clinic department orientation
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Verifies annual updates of all staff in BLS, Environmental Health and Safety, and Infection Control and area specific requirements
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Manages, develops and evaluates personnel, and guides clinical performance by identifying strengths and weaknesses
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Clarifies for staff their responsibilities and accountabilities as described in the Nurse Practice Act, job performance expectations, and organizational policies and procedures
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Incorporates national specialty standards, regulatory agency standards to support clinical practice
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10% Promotes delivery of compassionate care:
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Develops and sustains a caring environment by role modeling positive verbal and non-verbal behaviors
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Establishes behavioral expectations for all clinic personnel that promote positive patient and peer relations
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Monitors patient satisfaction through survey results and develops individual and group process improvement plans to effect improved scores
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Supports patient teaching activities as a key nursing priority so that patients and families are supported to meet mutually agreed-upon educational needs
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Works to resolve patient complaints related to providers, clinical or administrative staff
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Performs any duties which are needed to promote patient satisfaction, improve patient care and facilitate clinic functioning
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10% Ensures delivery of safe, efficient care:
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Identifies and utilizes resources to address perceived problems in: patient education resources, staff education needs, resources availability, patient transition problems, financial data, multidisciplinary team functioning, and patient and family expectations
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Addresses infection control data to determine effect on complications and initiates controls within the environment to decrease/stabilize this factor
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Validates with managing physicians that care provided to patients is consistent with evidence based practice and best practices
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Collaborates with various ancillary services to assure appropriate supplies, equipment, laundry, pharmaceutical, and computer related issues and items are available to clinic site at all times for smooth, efficient patient care delivery
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10% Adheres to resources/cost containment/budgetary guidelines
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Recommends, monitors, and maintains an annual maintenance and operations budget:
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Establishes staffing patterns that reflect appropriate use of budgeted positions as that overtime is reserved for unexpected increases in patient load, acuity, or unpredictable staff fluctuations
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Uses data to predict daily staffing needs, assess productivity, predict changes in budgetary requirements, and monitor leave time
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Determines needed changes in staffing levels to improve clinic site productivity
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Communicates budget parameters working with clinic staff and Clinic Administrators to address problem areas to prevent lost revenue
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Remains knowledgeable of human and fiscal resource management with an ongoing awareness of healthcare policies and economics
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Submits expenditure justifications to direct report as requested
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10% Maintains clinic site compliance with organizational, professional, regulatory and government standards of care:
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Develops, plans, and implements changes needed within the clinic to promote clinic compliance with regulatory standards
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Implements accreditation standards as they are related to clinic operations through planning and interventions designed to meet them within specified time frames
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Takes a lead role in maintaining accreditation from AAAHC
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10% Implements quality improvement and risk management programs:
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Ensures that quality improvement program is developed, initiated, maintained and evaluated on an ongoing basis
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Conducts environmental rounds at the clinic site on a routine basis
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Acts upon results of environmental rounds with the various departments to improve patient care/work areas and to meet patient safety standards
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Confers with clinic Risk Management in situations when clinic or employee liability may be an issue. Provides appropriate Midas Reporting
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Reviews reports on medication errors, unusual occurrences and develop, implement, and evaluate a plan to promote quality improvement in problem areas
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Works with purchasing Department to develop routine in-services for proper usage, tagging for repair, cleaning and servicing of commonly used and specialized equipment in the clinic
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Participate on projects or committees, as appropriate
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Develop, implement and report on clinic-wide process/quality improvement programs that adhere to standardized PI/QI reporting format as assigned and approved by NPC
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10% Assumes responsibility for remaining current on job-related knowledge and skills
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Maintains license and certification requirements
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Stays current with national specialty standards and promotes professionalism in nursing through participation in professional organizations and /or utilization of the literature
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Actively participates in Nurse Practice Council (NPC) in a leadership role on NPC committees and participate in other nursing related workgroups
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10% Emergency Response
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Develop clinic Emergency Response Plan and Emergency Preparedness Plan in collaboration with the Clinic Administrator and Managing Physician/Dept Chief
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Provide Nursing leadership on Code Blue Teams and Code Orange Teams
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Conducts emergency drills as prescribe in policy
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10% (Only applicable to Nurse Manager over Diabetic Education and Nutritional Services)
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Establishes, maintains, and monitors the diabetes education and nutritional service programs throughout the clinic:
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Manages and coordinates the diabetes and nutrition programs, and reports contributions of these programs with respect to institutional goals to the Chief of Endocrinology and Administration
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Develops policies, procedures, and reporting forms related to the patient education programs
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Provides direct teaching and/or management of high-risk patients with diabetes in accordance with an Endocrinologist's established algorithms
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Functions as a Case Manager for Diabetic patients
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Collaborates with physicians, Health Services Coordinators, and nursing staff to identify patient populations requiring intensive patient education programs
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Attends Diabetes Committee meetings and other meetings as assigned
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Works with Marketing to develop patient education materials and other marketing activities
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
