Intermountain Health Park City Hospital
Full time
R188101
Job Description:
Full Time Position.
The RN Concierge Member Care Coordinator is a key liaison between Concierge Program Participants, the Concierge Program (Physician(s) and other supporting staff, Intermountain Healthcare Services and Programs, and Referring Specialists. This role provides clinical support to the patients and provider(s) and manages patient relationships in a way that continue to grow overall member participation for Intermountain Concierge Services.
This Nursing position provides patient care as well as Member Relations and Member Growth and Participation (Sales). The RN Concierge Member Care Coordinator will actively maintain and manage member relations, growth, and participation and will enroll new concierge members via clinic / patient contract outlined in-clinic procedures. Works to build and maintain relationships with program participants by effectively communicating in a positive manner with an attempt to meet the patients' needs as appropriate. Actively participate in member retention and help members with contract renewal and payment collection. The RN Concierge Member Care Coordinator will be available to answer and respond to patients' needs who call into the clinic seeking care and advice and will help field, triage, and schedule patient as appropriate based on patient need and physician direction. Is respond to patient questions timely as to provide a high-touch service and helps coordinate referrals to other physicians and specialists, Lab Services, Radiology, and other Ancillary Services.
Responsible to perform clinical nurse duties including making appropriate assessment of physical, social, and psychological status (including cognitive, communicative, and developmental skills as appropriate); seeks and evaluates information acquired from other members of interdisciplinary team: patient (e.g., family, physician, non-nursing disciplines, support staff). Also responsible for planning, using assessment information and critical thinking skills to collaboratively develop individualized plan of care; actively seeks patient and family involvement to develop a plan of care; collaboratively plans and prepares patients for further support; prepares patients for further support needs once the current episode of care outcomes are met (i.e., teaching, referrals, and follow-up).
Implements and directs the interdisciplinary care team via delegation, coordination, and collaboration and evaluates patient response to interventions through review of achievement of goals, clinical outcomes, patient and family satisfaction; revises plan of care as indicated and reassesses changes as appropriate. Actively participates in quality improvement initiatives (i.e., CQI, TQM, Lean, 100% participation, etc.).
Minimum Qualifications
-
Nursing degree from an accredited institution (degree will be verified).
-
Licensure as a Registered Nurse in state of practice.
-
Current Basic Life Support Certification (BLS) for Healthcare Providers.
-
Two years of clinical nursing experience.
-
Clinical expertise in assigned clinical areas.
-
Working knowledge of clinical processes in the ambulatory setting.
-
Demonstrated communication skills in recommending quality, customer service, and safety improvement measures.
-
Experience mentoring clinical staff.
-
RNs hired or promoted into this role need to have or obtain their BSN within three years of hire or promotion.
Preferred Qualifications
-
Bachelor's Degree in Nursing (BSN) from an accredited institution.
-
Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.
-
Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
-
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.
-
Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
-
Need to walk and assist with patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc.).transporting/ambulating
-
May be expected to stand in a stationary position for an extended period of time.
Location:
Intermountain Health Park City Hospital
Work City:
Park City
Work State:
Utah
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$41.20 - $62.17
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .
By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.
Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.
To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm\_source=Workday&utm\_medium=Redirect&utm\_campaign=CareerHome\_workday) .
Sign up for job alerts! Click 'sign in' at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details.
Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.
Intermountain Health's PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)
The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.
All positions subject to close without notice.
Thanks for your interest in continuing your career with our team!
