Works from a multi-line centralized communication center, offering triage and health information to patients by prioritizing incoming calls based on clinical acuity. Responsible for assessing the needs of the patient, develops a care plan based upon phone triage assessment, and directs patients to the appropriate healthcare provider/facility if required.
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Schedule:
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8 hour shifts
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Days / Evenings
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As scheduled between 7:00 am - 11:00 pm
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Every other Weekend & Every other Holiday
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Note: This is not a Remote/Work-From-Home position.
Sign-On Bonus!: In addition to competitive pay & our Total Rewards benefits, we are currently offering a $6,000.00 sign-on bonus to eligible RNs with a 2-year commitment.
Responsibilities:
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Provides patient education regarding disease management and medications, and anticipatory guidance and counseling.
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Provides healthcare recommendations based on assessment of patient needs using approved protocols.
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Processes prescription refills
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Know and follow all organizational/departmental policies/procedures
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Assesses patients by eliciting a focused health history.
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Documents accurately all call inquiries, communicating complex triage calls with Director and/or physician and takes verbal orders.
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Assists with statistical data collection
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Assume responsibility for personal development and education.
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Provides healthcare information to patients through telecommunications media using the nursing process.
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Communicates with other departments and pharmacies regarding patient needs, as necessary.
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Orders labs/testing and schedules appointments with the office as needed
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Certificate in Nursing required.
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3 years of experience as a Staff RN required.
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EPIC Experience preferred.
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Note: This this is not a remote / work-from-home position.
Licensure, Certifications, and Clearances:
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Act 34
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Cardiopulmonary Resuscitation (CPR)
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Registered Nurse (RN) - Registered Nurse licensure in the Commonwealth of Pennsylvania required
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Current Pennsylvania nursing license, or a multistate license issued by an NLC‑participating state. Employees working on an out‑of‑state NLC license who later establish residency in Pennsylvania must apply for a PA Nursing license within 60 days of their residency change.
UPMC is an Equal Opportunity Employer/Disability/Veteran
