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UPMC Heart & Vascular Institute
At UPMC, we are committed to providing Life Changing Medicine through compassionate, patient-centered care. UPMC Heart & Vascular Institute is seeking an experienced Registered Nurse to support our nurse triage team within a growing cardiology service line.
This position is ideal for an enthusiastic, patient-focused RN who thrives in a fast-paced environment and demonstrates strong communication and clinical judgment skills. The role is primarily focused on telephone triage and care coordination, working closely with providers to ensure patients receive timely, appropriate guidance and follow-up care.
What You'll Do:
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Triage patient calls and assess symptoms to determine appropriate care and next steps
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Schedule appointments, procedures, and diagnostic testing as needed
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Provide patient education, including medication guidance and care instructions
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Communicate test and procedure results as directed by providers
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Collaborate closely with physicians and care team members to coordinate care plans
Schedule:
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Monday through Friday, 8:00 AM - 5:00 PM (flexibility between 8:00-4:30 or 8:30-5:00)
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No weekends, holidays, or on-call requirements
Location & Flexibility:
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Primary location: Hanover or York office
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Potential for hybrid or fully remote work after training, based on performance and productivity
Travel:
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Minimal travel required
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Occasional travel for training at:
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1703 Innovation Drive, Suite 4120, York, PA 17408
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310 Stock Street, Hanover, PA 17331
Why Join This Team:
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Consistent weekday schedule with no weekends or holidays
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Supportive, collaborative team environment
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Opportunity to specialize in cardiology and triage-based patient care
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Flexibility for hybrid or remote work after onboarding
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Cardiology and/or outpatient office experience preferred but not required.
Responsibilities:
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Demonstrates accountability for professional development, participates in shared governance and change initiatives, and serves as an engaged, collaborative member of the care team while adapting to evolving practice needs
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Builds and maintains positive, professional relationships with patients, families, providers, and interdisciplinary teams while effectively managing priorities in a complex clinical environment
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Applies strong clinical judgment, critical thinking, and problem-solving skills to support patient care, nursing practice, and coordination across the care team
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Provides patient- and family-centered education using appropriate learning principles, supports development of students and staff, and serves as a preceptor to promote a culture of learning and continuous improvement
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Promotes a respectful, inclusive work environment by demonstrating accountability, professionalism, cultural awareness, and commitment to safe practices and work-life balance
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Develops and coordinates patient-centered plans of care, triages patient needs, supports providers with assessment and education, and ensures comprehensive documentation and communication across the care team
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Creates a compassionate patient experience by building strong relationships, addressing holistic patient needs, and supporting quality, safety, and satisfaction goals
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Participates in quality improvement initiatives, identifies opportunities for enhancement, and utilizes evidence-based practice to support improved clinical outcomes
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Demonstrates the knowledge and skills necessary to provide age-appropriate care based on the patient population served
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Applies principles of growth and development across the lifespan to assess, interpret, and address patient needs in accordance with departmental policies and procedures
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Minimum of 2 years of nursing experience required
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Bachelor of Science in Nursing (BSN) preferred
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Strong or higher performance rating on most recent performance evaluation required
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UPMC-approved national certification or a Master's degree (or higher) in Nursing required
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Completion of UPMC Professional Contribution required
Licensure, Certifications, and Clearances:
Current licensure as a Registered Professional Nurse in practicing state. CPR Certification. UPMC Professional Contribution required CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.
*Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state. Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state.
UPMC is an Equal Opportunity Employer/Disability/Veteran
