UPMC is seeking an experienced and motivated Nurse Manager, OP to join our Heart Failure Center team in Harrisburg, PA. This leadership opportunity is ideal for a nursing professional who enjoys supporting both patients and staff while helping promote high-quality care across an outpatient environment.
The Nurse Manager will provide leadership to the Heart Failure Center team and will have direct reports. This is an onsite position based at 111 South Front Street, Second Floor, Harrisburg Hospital, with travel to multiple locations throughout the Central PA region.
This is a great opportunity for an experienced nurse looking to take the next step in leadership while working with a specialized Heart Failure team. The position offers a weekday-focused schedule with no weekends, holidays, or on-call requirements, while providing the opportunity to lead and support teams across the Central PA region.
The Nurse Practice Manager maintains full accountability for leading and managing the human resources, clinical, financial and administrative operations of an assigned practice(s) in order to continuously improve the quality of patient care and create a healthy workplace for staff in collaboration with organizational leadership.
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Determine and flex staffing standards based on patient care needs, patient flow, medical acuity, procedures, staff skills, and other clinical needs.
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Assume accountability for day-to-day operations of the practice while continuing to function clinically when necessary.
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Serve as the departmental role model in all aspects of patient and community care.
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Incorporate national professional organization, business unit, and health system goals to improve patient safety, quality, and satisfaction.
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Create a caring and compassionate, patient-focused experience by building healing relationships with patients, families, and colleagues.
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The Nurse Manager is administratively accountable for the management of all activity within the practice.
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Demonstrate the ability to create a shared vision, apply critical thinking skills, and utilize financial and quality data and conceptual knowledge in the development of the department vision and operational plan.
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Orchestrate complex change and acknowledge the psychological transition for self and others.
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Involve stakeholders and experts in planning, designing, and redesigning change.
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Use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans, modifying one's own behavior to accommodate tasks, situations, and individuals involved.
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Support staff during times of difficult transitions.
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Demonstrate the analytical ability necessary to evaluate staff, address and improve clinical issues, and devise solutions to complex problems.
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Demonstrate leadership ability to develop staff and establish and maintain standards of performance.
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Utilize superior interpersonal and communication skills to effectively create relationships that support a healing environment with patients, families, staff, physicians, and administrative personnel, including senior management, through both written and verbal communication.
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Work productively and effectively within a complex environment.
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Demonstrate accountability for professional development that improves the quality of professional practice and patient care.
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Provide oversight and supervision of the overall practice environment, assisting all other disciplines and directing clinical and administrative activity.
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Oversee daily operations of the practice with regard to patients, staff, physicians, and ancillary support/departments.
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Assume formal leadership responsibilities for budget and financial formulation, staff levels and coverage, human resource management, departmental development and education, and safety/regulatory reporting and preparation.
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Serve as a highly engaged and full partner on the care team and respond willingly to care team member needs for assistance and partnership.
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Participate in work that improves patient care and the professional practice environment.
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Adapt to change and demonstrate flexibility with the change process.
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Collaborate with medical staff to monitor patient outcomes, set clinical quality priorities, recommend and implement professional improvements and initiatives, and implement practice-based safety initiatives.
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Analyze staff and patient satisfaction outcome data and develop action plans to address needs as appropriate.
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Support and encourage staff involvement in the development and implementation of evidence-based practice and quality improvement initiatives.
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Actively oversee all aspects of regulatory compliance, including outside agencies and audits, as well as internal requirements such as core competencies and training.
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Utilize research and evidence-based practice to support improvements in clinical care and identify research issues or articles related to the clinical specialty or areas of interest.
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Set high standards of performance for self and others by promoting standards of excellence and developing inquiry skills that are innovative, optimistic, and supportive of professional growth.
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Create developmental paths and plans for staff to increase their expertise and caliber.
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Initiate innovation in staff development, clinical orientation, and continuing education, and support specialty certification.
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Develop, market, and coordinate programs to provide education and enhance consumer awareness.
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Oversee and manage the interviewing, selection, hiring, training, evaluation, and progressive discipline processes for staff.
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Support the development of students, new staff, and colleagues.
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Plan for the orientation, training, preceptor initiation, and evaluation period of new staff within the department.
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Create an environment of open dialogue, inquiry, and continuous development by asking for feedback and improving practice.
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Develop and maintain productive working relationships internally and externally by building teams and relationships through mentoring and modeling uplifting and positive communication.
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Resolve and manage conflict effectively and in a timely manner.
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Demonstrate an understanding of cultural differences and hold peers and staff accountable for healthy relationships.
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Care for staff, patients, and self by planning a department work schedule in collaboration with team members that supports safety, appropriate worked hours, and a healthy lifestyle.
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Be accountable for the management of safety hazards identified in the workplace.
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Establish a culture of caring by promoting patient-centered decisions and using the nursing process to meet the clinical, psychological, and spiritual needs of patients, families, and staff.
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Apply national best practices and evidence-based practice to build a culture of excellence in patient care.
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Set clinical, financial, and human resource priorities for improvement in concert with organizational goals.
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Demonstrate sound fiscal responsibility in the development and management of the practice budget and hold staff accountable for the efficient use of resources, as well as optimization of billing and documentation practices.
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Oversee program and patient coordination activities to ensure program goals and objectives are achieved by providing direction to staff, maintaining efficient operations, and overseeing the quality of patient care provided.
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Develop and optimize the clinical care tools of the practice and physicians, including scheduling templates, space, staffing mix, and patient care protocols, to improve the quality of the overall product delivered to the patient.
The individual must be able to demonstrate the knowledge and skills necessary to provide care and/or interact appropriately to the ages of the patients served by his/her assigned unit as specified below. They must also demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patients status and interpret the appropriate information needed to identify each patients requirements relative to his/her age-specific needs and to provide the care needs as described in the department policy and procedures.
*Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state. Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state.
